Action Gymnastics

931-920-3111

100 Industrial DriveClarksvilleTN 37040, USA

POLICIES

BEHAVIOR

Children who bite, hit, push, or spit at other children or instructors will be removed from the floor, and we will ask the parent to address the discipline problem. Children who have repeated behavioral issues will be permanently removed from our program.  Action Gymnastics is proud to be an Equal Opportunity employer and service provider, but we reserve the right to refuse service to any customer, especially those who disrupt classes or threaten the safety of other customers.

CLOSURES

Monthly tuition is based on an average of 4 weeks in a month.  This means that you pay for 48 weeks per year.  As there are 52 weeks in a year, no discounts, make-ups or rebates will be given for scheduled Action Gymnastics closures or missed classes.  We will notify customers of scheduled closures on the lobby chalkboard, notice flyers, and on Facebook.  If you "Like" us on Facebook, you can stay abreast of the latest happenings and closures!  

COMMUNICATION

We post pertinent information on the bulletin board in the lobby as the need arises.  Please review the board regularly as this may sometimes be the most effective way to communicate changes within our system and/or important information.  We will also update our Facebook page with information as needed.  Our phone number is (931) 920-3111 if you need to call us, or you can contact us here.  

DISCOUNTS

$10 discounts are given for each additional child after the first in the immediate family (sorry, no cousins!) or for any child enrolled in more than one class per week.   Discounts do not apply to Hot Shots, Pre-team, or Team tuition.

DRESS CODE

We recommend leotards for girls; however, T-shirts and shorts may be worn.  Boys should wear T-shirt and shorts.  Attire should not be loose fitting, but should allow for a wide range of motion.  Nothing with snaps, zippers, or buttons may be worn.  All jewelry must be removed before class and hair must be secured in a way to prevent it from hindering the gymnast’s vision.

DROPPING

A fifteen-day, written notice is required in our office before a student drops a class.  Telling an instructor is not sufficient.  This allows us to fill the vacated spot in the class for the next month and/or allows us to evaluate potential staffing modifications to the class.  In the event that we do not receive your written notification, re-enrollment will require an additional $30 Registration Fee.  Please note that we are unable to hold a spot in any particular class for students who will only be dropping for a month or so at a time.  We do not provide pro-rated fees for mid-month drops, but you are welcome to schedule a make up prior to the end of that month.

MAKE-UPS

Missed classes will not result in pro-rated tuition or refund.  Action Gymnastics does not guarantee a make-up for a missed class.  You must arrange a make-up through the office, take it within 4 weeks of the absence, and only two missed classes will be re-scheduled per month.  The make-ups will only be offered Tuesdays, from 6pm to 7pm, unless your child takes a Mom & Me class.  Classes missed due to holiday closures will not be allowed to be made up.  Once scheduled, make-up classes will not be re-scheduled and missed make-ups will not be re-scheduled.  Students enrolled in the team program are not able to take make up classes.  

NO-OBLIGATION guarantee

After your child's first class, if you are not 100% satisfied, there are no fees, and you can walk away.  If, as we predict, your child enjoys the first class, we ask that you complete the registration process at our front office.  If you have any coupons, please let our staff know at that time.

OBSERVATION

We welcome parents to observe from our lobby.  Only Action Gymnastics staff and students are allowed into the gym areas, with the exception of the Mom & Me classes, and certain case-by-case situations.  For the safety of all of our students, this policy will be strictly enforced.  If it is necessary for you to communicate to your child or his/her instructor during class time, please see the office manager.  Parents may only take photos and/or videos from the doorways.

PARTICIPATION

Parents must sign and return an injury release (Waiver) form before any child participates in a class.  All parents must arrive on time to pick up their children. We as that parents require their children to remain in the lobby to await pick-up.  Action Gymnastics is not responsible once a child departs the building.

Registration Fee

An annual fee of $30 per child is required at the time of registration.  Families who have more than two siblings will receive a discount on the third and subsequent registration fees.  This fee is non-refundable. 

siblings

Parents must supervise their children while in the lobby areas.  Please encourage siblings to use "inside voices", keep the aisles and doorways clear, and be on good behavior; remember, other parents are trying to observe their own little gymnasts, too!  

SPECIAL NEEDS

Parents who have children with special needs must identify those needs to our staff, and assist with their child. A parent knows his or her child’s specific needs better than anyone else! 

SUGGESTIONS

We encourage you to be involved with your child’s progress and with the betterment of our program.  If you have any questions, concerns or suggestions, please do not hesitate to contact us.

Tuition

Monthly tuition is due on the first of each month.  We do not pro-rate for missed classes, instead, we offer make up classes.  To help keep costs down, we do not send statements unless requested by the customer.

All customers must place a credit or debit card on file at the front office, to ensure timely payment.  On or about the first business day of each month, we will automatically charge the customer’s card on file for that month’s tuition.  On the according due date, we will automatically charge the customer’s card on file for annual registration fees, competition fees, team uniforms, or any other outstanding charges.   Customers may pay via cash, check, or credit card (Visa, MasterCard, Discover) in advance of the due date for invoices, should they elect to do so.  We will send an electronic receipt of payment via email, so please ensure your email address is up to date with our office. 

If the card on file is rejected for any reason, we will re-attempt the charge and contact the customer for updated card information.  If we do not receive payment prior to the tenth of the month, a late fee of $15 will be added to the invoice. 

To ensure that we delete the card data on file and avoid inadvertent charges, customers should provide no less than 10 business day notice of termination of their class(es). 

 Customers whose accounts are sent for collection are responsible for any and all tuition, late fees, legal fees, court costs, collection fees, and interest, which will be assessed at 18% per annum, from due date.

 Our mailing address is:  Action Gymnastics, 100 Industrial Drive, Clarksville, TN  37040

 These policies are subject to change without prior notice.